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Frequently asked questions
We ship to every Canadian province and territory except Quebec. Shipping is free on every order, with no minimum spend.
Orders are processed in 1 to 2 business days and take 3 to 7 business days in transit, so 4 to 9 business days in total. Orders placed after 11pm (ET) start processing the next business day. Deliveries to remote and northern communities can take a little longer.
Nothing. Shipping is free on all orders, whatever the size.
Yes. As soon as your order ships we email you a tracking number. If it has not arrived within a day of your shipping confirmation, check your spam folder and then email us.
You have 30 days from delivery to request a return. Items need to be unworn, with tags on and in their original packaging, and you will need proof of purchase. Email info@canadiansoho.com to start a return and we will send you the instructions.
The sizes available are listed on each product page, and the fit is described in the product description, whether it is cut slim, regular, relaxed or oversized. If you are between two sizes and plan to layer underneath, take the larger one.
All major credit and debit cards, plus the express wallets shown at checkout. Prices are in Canadian dollars and you are charged in Canadian dollars.
Email info@canadiansoho.com or call +1 343 946-1519 We answer within 24 hours. Customer service is open Monday to Friday, 9am to 6pm (ET).
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- Free shippingAcross Canada, no minimum
- 30-day returnsFrom the day it arrives