FAQ
The questions we get asked most. If yours is not here, email info@canadiansoho.com or call +1 343 946-1519
Where do you ship?
We ship to every Canadian province and territory except Quebec. Shipping is free on every order, with no minimum spend.
How long will my order take?
Orders are processed in 1 to 2 business days and take 3 to 7 business days in transit, so 4 to 9 business days in total. Orders placed after 11pm (ET) start processing the next business day. Deliveries to remote and northern communities can take a little longer.
How much does shipping cost?
Nothing. Shipping is free on all orders, whatever the size.
Can I track my order?
Yes. As soon as your order ships we email you a tracking number. If it has not arrived within a day of your shipping confirmation, check your spam folder and then email us.
What is your return policy?
You have 30 days from delivery to request a return. Items need to be unworn, with tags on and in their original packaging, and you will need proof of purchase. Email info@canadiansoho.com to start a return and we will send you the instructions.
Who pays for return shipping?
The customer pays return postage, unless the item arrived faulty, damaged or incorrect. In that case we cover the return cost in full.
Can I exchange an item for another size?
The quickest way is to return the item you have and place a new order for the size you want, so you are not waiting on two shipments in sequence. Email us and we will help.
How do I know what size to order?
The sizes available are listed on each product page, and the fit is described in the product description, whether it is cut slim, regular, relaxed or oversized. If you are between two sizes and plan to layer underneath, take the larger one.
When will I get my refund?
Once we receive and inspect your return we let you know whether it is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may need a few more days to post it.
What payment methods do you accept?
All major credit and debit cards, plus the express wallets shown at checkout. Prices are in Canadian dollars and you are charged in Canadian dollars.
My order arrived damaged or incorrect. What now?
Email info@canadiansoho.com with your order number and a photo. We will sort it out and cover the return cost.
How do I reach you?
Email info@canadiansoho.com or call +1 343 946-1519 We answer within 24 hours. Customer service is open Monday to Friday, 9am to 6pm (ET).